Important Information: Terms & Conditions
All clients are require to agree to the following terms and conditions as part of our service agreement before we can provide any further service.
Thank you for choosing The Dog Shop for your pet's grooming needs. We pride ourselves on providing the best care for your best friend. Please read and agree to our terms of service.
Health & Safety
For the health and safety of staff and other client's pets, please agree to and follow these guidelines.
Cancellations
Regarding weather issues, we try to work as long as conditions are not dangerous. We will text you if we are not able to open and attempt to reschedule your appointment. You may text us at (605) 622-0364 if you have questions or concerns. We understand things happen in life, and try to work with clients in a reasonable manner.
No-Shows
It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule, or cancels an appointment last minute.
Expectations
Please read our Frequently Asked Questions page on our website to better understand how we operate. We will have assumed you have read it.
Providing Service
We reserve the right to refuse service to any pet or client for any reason.
By accepting this agreement, you indicate you understand and agree to our terms of service and agree to release and hold harmless The Dog Shop, its owner, employees, and affiliates from and against any and all liabilities, expenses, damages and costs (including attorney fees) resulting from any service provided or injury (including death) to your pet(s) while in our care or afterward.
You further authorize The Dog Shop to transport your pet to a veterinarian in the event of an emergency, and agree that any resulting veterinary bills will be your sole responsibility.
Thank you for choosing The Dog Shop for your pet's grooming needs. We pride ourselves on providing the best care for your best friend. Please read and agree to our terms of service.
Health & Safety
For the health and safety of staff and other client's pets, please agree to and follow these guidelines.
- If your pet has any medical issues (seizures, arthritis, collapsing trachea, etc.) please make us aware of them beforehand. Grooming may expose pre-existing health\skin conditions for which The Dog Shop cannot diagnose nor be held liable. Grooming which takes place on an elderly or infirm pet will be at the owner's risk.
- If your pet has any history of biting or aggression, please notify us before grooming to prevent injury to staff and other dogs. We reserve the right to refuse service to an animal that may be a danger to others.
- All pets must be current on vaccinations before grooming. Rabies vaccinations are a must (as required by law) unless otherwise discussed. We highly recommend distemper/parvo and bordetella as well. Please provide us with the records at signup by uploading images of records, at initial drop-off, or by emailing them to [email protected]
- Has your dog been exposed to mycoplasm? The "kennel cough" vaccine (bordetella) does not cover this particular bacteria. If your dog is around other dogs (e.g. boarded/daycare), please read here. We must know if your dog has been exposed, is coughing, has completed treatment, or could be a danger to other dogs. We may ask to reschedule your appointment if there is a concern. We make no guarantee that mycoplasm won't be present in the shop, and cannot be held liable for any potential exposure to your dog.
- Your pet can pick up fleas and ticks anywhere, and they are costly and time consuming to get rid of. We strongly recommend using a topical flea and tick preventative as your monthly routine. If your pet has fleas, we will automatically administer a flea bath and treatment at an additional fee to ensure no fleas are active in the salon. We will also notify you. The treatment will kill fleas on your pet, but after leaving our salon, your pet will not be protected from fleas present in your home or pet area.
- “De-matting" or complete coat removal will dramatically alter your pet's appearance. This procedure may expose pre-existing health\skin problems for which The Dog Shop cannot be held liable. Mats can damage and tear a pet's skin, as well as trap moisture and cause irritation. After removing matts, there may be itchiness, skin redness, self-inflicted irritation or abrasions caused by scratching, or profuse shaking of the head (common for matted ears). In some cases, pets may exhibit brief behavioral change. We cannot stress enough the importance of regular home care, as well as regular grooming every 4 - 8 weeks. This agreement allows us to shave or remove matting with your approval. We do try to text you before we do, though if there is no reply we will continue with the service. There is an extra fee for mat removal as it takes time and puts more wear and tear on the equipment. Our policy for doodles is an appointment about every 6 weeks, unless the client understands their hair will be cut short or has combed the dog so that there are no mats.
Cancellations
Regarding weather issues, we try to work as long as conditions are not dangerous. We will text you if we are not able to open and attempt to reschedule your appointment. You may text us at (605) 622-0364 if you have questions or concerns. We understand things happen in life, and try to work with clients in a reasonable manner.
- Cancellation and rescheduling of an appointment, by the client, requires 24 hours (business day) notice to waive the FULL appointment fee.
- Repeated cancellations or rescheduling at the last minute may result in The Dog Shop no longer being able to provide service to the client.
- In the event of inclement weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee.
- We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.
No-Shows
It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule, or cancels an appointment last minute.
- We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.
Expectations
Please read our Frequently Asked Questions page on our website to better understand how we operate. We will have assumed you have read it.
- We do not offer groom-throughs and do not guarantee pickup times due to a heavily booked schedule. While we will make every effort to meet the occasional special request, we cannot guarantee a specific pickup time.
- Payment is to be made at the time of pickup. Payment can be cash, check or credit card. Returned checks will incur a $35 charge. Our rates are available on our website. Additional fees may be added for extensive matting or other difficulty that occurs during the service.
- Our hours are M-F 6:30 a.m. - 4 p.m. Sometimes our schedule causes us to be at the shop longer to complete all the dogs. However, if you are messaged that your dog is done and we have to wait past closing time, you will be charged a late pickup fee.
- Although accidents are rare, there is a risk when dealing with pets. The Dog Shop will inform you of any incident that occurs or any condition that we notice. Your pet's safety and comfort is our number one priority.
Providing Service
We reserve the right to refuse service to any pet or client for any reason.
By accepting this agreement, you indicate you understand and agree to our terms of service and agree to release and hold harmless The Dog Shop, its owner, employees, and affiliates from and against any and all liabilities, expenses, damages and costs (including attorney fees) resulting from any service provided or injury (including death) to your pet(s) while in our care or afterward.
You further authorize The Dog Shop to transport your pet to a veterinarian in the event of an emergency, and agree that any resulting veterinary bills will be your sole responsibility.
Haven't filled out a waiver yet?
If you are a current client and haven't signed a waiver with the above information, please send us a text at (605) 622-0364 and we will provide you with a digital copy to sign.
If you are a new client, please fill out our intake form, which includes this service agreement.
If you are a new client, please fill out our intake form, which includes this service agreement.